The maintenance and the service by changchun three peak photoelectric instrument manufacturing co.,LTD.,absolute encoder to provide you,the maintenance and the service is about the encoder to use common sense,such as the maintenance and the service will give you to understand more knowledge provides a wealth of material,the hope can give you help!
High-quality and thoughtful
Encoder quality maintenance
After receiving the encoder,in the shortest possible time to obtain maintenance;
After overhaul reason for out,immediately communicate with customers;
Get customer service confirmation immediately after the maintenance;Repaired immediately after the shipment.
1.Encoder after repair,maintenance report passed to the customer or be sent with the goods in the past,allows customers to understand maintenance situation in a timely manner.
2.Doing regular customer tracking,customer usage,can also induce the information of the products of our company exist hidden danger,in order to make corrections in a timely manner.
After-sales service process
After-sales service management procedures:
1.After the return product to the company,to check the product model,quantity,and accessories,and so on and so forth.
2.Fill in the records of repair,maintenance,repair reason,to fill in the clear.
3.Check the repair products,troubleshooting,and make decision responsibility,fill in the related content to the maintenance menu.Such as check out fault,to communicate with customers in a timely manner.
4.To detect whether the repair after the failure to communicate with customers,and shall inform the customer service standard.
5.Get customer confirmation,maintenance in a timely manner to return product for repair.
6.Maintenance,repair encoder to finished product inspection.
7.Write the maintenance report,passed on to customers or to the customer had sent with goods together.Supervise and customer remit.
9.Maintenance of tracking to customers,especially for some reason can not find a clear repair,some technology to track changes of encoder,so that you can find my company in the design,as well as some of the defects and hidden dangers.