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太阳集团8722娱乐

高精度编码器成功进入中国航天领域

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  《维修与服务》由太阳集团8722娱乐绝对式编码器为您提供,《维修与服务》是关于编码器使用等常识,《维修与服务》会给您了解更多的知识提供丰富的材料,希望能给您帮助!
  优质快捷周到
  优质:
  维修编码器质量优良
  快捷:
  收到编码器后,在最短时间内得到检修;
  检修原因出来后,立刻与客户沟通;
  得到客户维修的确认后,立即维修;修好后,立即发货。
  周到:
  1.编码器修好后,做维修报告给客户传过去或随货一起发过去,使客户能够及时了解维修情况。
  2.定期做客户跟踪,了解客户的使用情况,也可以归纳出我公司产品存在的隐患,以便及时做出改正。
  售后服务工作流程
  售后服务管理规程:
  1.返修品到公司后,要检查产品型号、数量及附件等情况。
  2.填写返修记录,维修单,有返修原因的,要填写清楚。
  3.检查返修产品,查明故障,并做出责任判定,将相关内容填写到维修单内。如检查不出故障,要及时与客户沟通。
  4.查出故障后要与客户沟通是否进行维修,并将维修标准告知客户.
  5.得到客户维修确认后,及时对返修品进行维修。
  6.返修编码器维修好后,要进行成品检验。
  7.写维修报告,传给客户或随货一起给客户发过。督促客户汇维修款。
  8.发货。
  9.对客户进行维修跟踪,尤其是对一些找不到明确维修原因,进行了一些技术改动的编码器进行跟踪,以便能够找到我公司在设计等方面存在的一些缺陷和隐患。

  The maintenance and the service by changchun three peak photoelectric instrument manufacturing co.,LTD.,absolute encoder to provide you,the maintenance and the service is about the encoder to use common sense,such as the maintenance and the service will give you to understand more knowledge provides a wealth of material,the hope can give you help!
  High-quality and thoughtful
  High quality:
  Encoder quality maintenance
  Fast:
  After receiving the encoder,in the shortest possible time to obtain maintenance;
  After overhaul reason for out,immediately communicate with customers;
  Get customer service confirmation immediately after the maintenance;Repaired immediately after the shipment.
  Weeks:
  1.Encoder after repair,maintenance report passed to the customer or be sent with the goods in the past,allows customers to understand maintenance situation in a timely manner.
  2.Doing regular customer tracking,customer usage,can also induce the information of the products of our company exist hidden danger,in order to make corrections in a timely manner.
  After-sales service process
  After-sales service management procedures:
  1.After the return product to the company,to check the product model,quantity,and accessories,and so on and so forth.
  2.Fill in the records of repair,maintenance,repair reason,to fill in the clear.
  3.Check the repair products,troubleshooting,and make decision responsibility,fill in the related content to the maintenance menu.Such as check out fault,to communicate with customers in a timely manner.
  4.To detect whether the repair after the failure to communicate with customers,and shall inform the customer service standard.
  5.Get customer confirmation,maintenance in a timely manner to return product for repair.
  6.Maintenance,repair encoder to finished product inspection.
  7.Write the maintenance report,passed on to customers or to the customer had sent with goods together.Supervise and customer remit.
  8.The delivery.
  9.Maintenance of tracking to customers,especially for some reason can not find a clear repair,some technology to track changes of encoder,so that you can find my company in the design,as well as some of the defects and hidden dangers.